Frequently Asked Questions

Everything you need to know about our premium therapeutic wellness collections.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.

Do you offer financing options for larger purchases?

Yes, we partner with Affirm and Klarna to provide flexible monthly payment plans, allowing you to enjoy your wellness products now and pay over time.

Are your products covered by a warranty?

Every Medical Sauna product comes with a comprehensive 3-year limited warranty that covers manufacturing defects and electrical components to ensure your peace of mind.

How do I care for and clean my sauna equipment?

We recommend wiping down surfaces with a damp cloth and mild, non-toxic soap after each use. Avoid abrasive chemicals to preserve the integrity of the specialized materials.

Can I change or cancel my order after it has been placed?

Orders can be modified or cancelled within 12 hours of placement. After this window, the order enters our fulfillment process and cannot be altered.